Investigating consumer AI adoption in the banking sector: a cross-context meta-analysis of key determinants
Purpose This study addresses the fragmented and inconsistent findings regarding consumer adoption of Artificial Intelligence (AI) in the banking sector. Through a meta-analysis of existing empirical research, it identifies and evaluates the most influential determinants of AI adoption. Design/methodology/approach A meta-analysis was conducted using 58 empirical studies with data from 23,434 respondents across more than...